Refund & Cancellation Policy

Cancelling your subscription

• You can cancel at any time from the app's billing settings.
• Cancellation stops future monthly renewals. You keep access to any remaining paid time and unused credits until the end of the current billing period.
• We don't charge cancellation fees.

Refund on failed generations

You should only pay for output that actually delivers. If a generation fails after a credit is charged, the Service automatically returns that credit to your balance. If you believe a credit was charged for a failed generation and not returned, contact us and we'll make it right.

Subscription refunds

Subscriptions provide access to a monthly credit allowance (a digital service). Because access and credits are delivered immediately:

• Credits already used to generate content are generally non-refundable.
• If you were charged in error, charged twice, or could not use the Service due to a fault on our side, you may request a refund.
• We consider reasonable refund requests made shortly after a charge in good faith.

How to request a refund

Email support@faceless-lab.com with the email on your account and the approximate charge date. Refunds are issued through Paddle, our Merchant of Record, back to your original payment method. Paddle may also be contacted directly via the receipt it sends you for any billing or payment question.

Chargebacks

If you have a billing concern, please contact us first — we can usually resolve it faster than a chargeback. Fraudulent chargebacks may result in loss of access.